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General terms & conditions

Terms of Service

1. Scope

For all orders via our online shop, the following terms and conditions apply. Our online shop is aimed exclusively at consumers. 
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

2. Contracting party, conclusion of contract

The purchase agreement is concluded with Comfort Products Europe B.V.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the ordering process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail.

3. Contract language, contract text storage
The language available for the conclusion of the contract is German.

We save the contract text and send you the order data and our terms and conditions by e-mail. The text of the contract is no longer accessible via the Internet for security reasons.

4. Terms of delivery

In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers.

We only deliver in transit. Unfortunately, a self collection of the product is not possible.

We do not deliver to packing stations.

 

5. Payment

In our shop you can basically use the following payment methods:

Payment in advance
If you select the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.

Credit card
By submitting the order, you also submit your credit card details. 
After your legitimacy as a legitimate cardholder, we request your credit card issuer immediately after the order to initiate the payment transaction. The payment transaction is automatically performed by the credit card company and charged to your card.

PayPal 
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. 
The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more information during the ordering process.

Sofort by klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. To be able to pay the invoice amount immediately, you must have an online banking account with PIN / TAN procedure activated to participate in Sofort, have yourself authorized and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be immediately executed immediately and your account debited.

Giropay
After submitting the order you will be redirected to the website of your bank. In order to be able to pay the invoice amount through Giropay, you must have an online banking account with PIN / TAN procedure activated to participate in Giropay, legitimize yourself and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be executed immediately afterwards and your account will be charged.

Purchase on invoice via Klarna
In cooperation with Klarna AB ( www.klarna.de ), Sveavägen 46, Stockholm, Sweden, we offer you the purchase of a bill as a payment option. 
Please note that Klarna Invoice is only available to consumers and that payment must be made to Klarna. 
When buying on account with Klarna you always get the goods first and you always have a payment period of 14 days. 
The complete terms and conditions for the invoice can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .

6. Transport damage

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or the transport insurance.

7. Warranty and Guarantees

Unless explicitly agreed otherwise below, the statutory warranty rights apply. 
For used goods applies: if the defect occurs after one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year from delivery of the goods can be asserted within the statutory limitation period of two years from the delivery of the goods. 
The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty as well as malice,
  • in the case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
  • as part of a guarantee promise, as far as agreed or
  • as far as the scope of application of the Product Liability Act is opened.

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

8. Liability

We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty,
  • with guarantee promise, as far as agreed, or
  • as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and (contractual) obligations by ordinary negligence of us, our legal representatives or vicarious agents, the liability shall be limited to the amount foreseeable at the time the contract was concluded Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

9. Dispute Settlement
The European Commission provides a platform for online dispute resolution (OS), available here https://ec.europa.eu/consumers/odr/ . 
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

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